Privacy Policy

1. About Us

Perfect Courier Solutions provides domestic courier, international courier, corporate courier, parcel pickup and delivery, logistics and related courier facilitation services.

Address: Shop No 2, Rao Ram Singh Complex, In Front of Fitness Affair Gym, Near Doordarshan Apartments, Sector 45, Gurugram, Haryana – 122003.

2. Information We May Collect

Depending on how you use our website or contact us, we may collect information such as:

• Name and contact details such as mobile number and email address.
• Pickup and delivery location or address details.
• Courier type, parcel or courier material details and other information you provide in an enquiry or quotation request.
• Information you voluntarily provide when you communicate with us by phone, email, WhatsApp or other available channels.
• Technical information such as IP address, browser type, device information, referring page and basic website usage information where collected by our hosting, security, analytics or other technical services.

3. How We Use Your Information

We may use the information provided by you to:

• Respond to enquiries and quotation requests.
• Arrange or facilitate courier pickup, delivery and logistics services.
• Coordinate shipments with appropriate courier, logistics or delivery partners.
• Provide shipment-related communication, status updates and customer support.
• Verify or clarify information supplied for a shipment or service request.
• Maintain business records, prevent misuse and improve our website and services.
• Comply with applicable legal, regulatory, tax, accounting or law-enforcement requirements.

4. Sharing of Information

We do not sell your personal information as a commercial product. Where necessary for providing the requested service, information may be shared with relevant courier, logistics, transportation, technology, payment, hosting or service partners.

For example, shipment information may need to be provided to the courier or logistics company selected or used for your shipment so that the service can be performed.

We may also disclose information where required by applicable law, court order, governmental authority or to protect our legal rights, website security or customers.

5. Courier and Shipment Information

When you request a courier service, certain information may be necessary to complete the shipment. You are responsible for providing accurate sender, receiver, address, contact and shipment information and for ensuring that the information you provide may lawfully be used for the requested service.

6. Cookies and Technical Information

Our website or third-party services used by the website may use cookies or similar technologies for basic functionality, security, performance, analytics or remembering preferences. You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable measures appropriate to the nature of the information to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud or complying with applicable legal obligations.

9. Your Choices and Requests

You may contact us to ask about personal information that you have provided to us, request correction of inaccurate information or raise a privacy-related concern. Where consent is the basis for processing, you may also request withdrawal of consent, subject to applicable law and the consequences of such withdrawal.

Requests can be sent to support@thepcs.in. We may need to verify your identity before acting on a request.

10. Third-Party Websites and Services

Our website may contain links, contact buttons or integrations that lead to third-party websites or services. Their privacy practices are governed by their own policies. PCS is not responsible for the privacy practices of independent third parties.

11. Children's Information

Our website and courier services are intended for general customers and businesses. We do not knowingly seek personal information from children for independent use of our website. If you believe that personal information of a child has been submitted to us improperly, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable requirements. The revised version will be posted on this page with an updated “Last Updated” date.

13. Contact Us